Terms & Conditions

TERMS AND CONDITIONS

  • All orders must be paid in FULL before production will be commenced.
  • Any In Stock items must be paid for up front within 24 hours or they will not be held.
  • All BC Browbands are guaranteed against defective or faulty workmanship and/or ribbon. This does not include normal wear and tear or misuse. If you believe the browband is defective contact us straight away as returns must be made within 21 days and in the original un-used condition.
  • If the browband is found to be faulty, the shipping and handling cost are not refundable but a replacement browband will be made and posted free of charge.
  • Due to differences in screen settings and programs, BC Browbands can not be held at fault for slight colour differences in our ribbons and products. We are happy to send out colour samples if you contact us before ordering.
  • No returns on sales items.
  • BC Browbands does not accept returns and no credits or refunds will be given for the incorrect sizes or incorrect colour choices chosen by you the customer. Please be sure of your choices before placing the order.
  • Once production of an order has commenced we do not accept cancellation of the order.
  • Turn around time from order is a minimum of 2 weeks. Please be aware that during certain times of the year we can get extremely busy and time frames may blow out to 4-6 weeks. We will contact you immediately to inform you of the delay when order is received.
  • If you need something made up urgently, please contact us before ordering to ensure it can be done in the time frame you require as refunds will not be given if orders are completed within our allowed timeframe.
  • All browbands and orders will be posted express post at a simple flat rate for Australian orders. FOR INTERNATIONAL ORDERS, PLEASE CONTACT US FOR POSTAGE OPTIONS.
  • Once your items are posted, a tracking number is available on request. Delays in postage is at no fault of BC Browbands and can be chased up with Australia Post.


GIFT VOUCHER TERMS AND CONDITIONS

  • Not redeemable for cash.
  • No change is given.
  • All gift cards have an expiry of 12 months.
  • Please use your gift voucher number at checkout